Though LPG customers seldom change their contact mobile phone / land phone number, occasions you must change phone number on your LPG Gas contact number such as switching new number due to bad service or low signal quality from mobile tower, change of name, error on system etc. Usually, it will come to our notice only when not receiving SMS confirmation after booking LPG Gas or using web portal. Here we find how a LPG customer can change or update their contact mobile / phone number.
Why should we register phone / mobile number with LPG Distributor?
- The main purpose of registering LPG consumer's phone number / mobile number is to book refill cylinders through IVRS or SMS.
- Occasionally, registered phone number will receive informational messages from both distributor and LPG company.
- Once your phone number is registered with the LPG system, IVRS and SMS requests can be identified by the LPG booking system automatically and no further human interactions required to verify the customer identity.
- If you try to book your refill through other phone which is not linked to your consumer number, the system may either be rejected or needed more steps to verify and accept IVRS or SMS booking service.
Method to Change Customer Mobile Number in LPG Profile
Offline Method Through LPG Agency
Offline Method Through LPG Agency is a method to change / update your contact phone number / mobile number if you have time to visit their office. Just visit your LPG agency, get the prescribed form and fill the form with your latest mobile number and submit to them.
Additionally, HP and Indane has online facility to change mobile number. Visit their portals to accomplish it.
1. Bharatgas
Bharat Gas customers to download this form (Update Landline / Mobile), fill your data in the form and submit to your Bharatgas Distributor. The same form is also available with your LPG Distributor. Phone number will be updated after a few days.
Bharatgas yet to facilitate online or SMS facility for registration / updation of phone number / mobile number.
2. Indane
IVRS Method: Indane accepts three phone numbers as your registered phone / mobile numbers. To change one of your registered phone / mobile number, dial the IVRS number from the same registered phone number and select the 4th option "Change of Personal registration number"; then System will ask you to press 1 to cancel your Personal registered Number. Then use your new number to book next refill and accept as it your personal number.
SMS Method: Send SMS IOC<Space><STD Code+Distributor's Tel. Number><space>ConsumerNumber
Online Method: After logging in, customer can change / update mobile or phone number by visiting profile page.
3. HPCL HPGAS
IVRS Method: HPGAS customers have to register their land phone / mobile phone numbers to access IVRS system for both new or update phone number. For registration, customer has to dial concerned "HP Anytime" number to facilitate this service. HP Anytime Contact Numbers are exclusive numbers each dedicated for each State. Once a customer registered his / her phone number as personal, the HPGAS's IVRS stores that number against customer profile. Next time, when you book LPG cylinder, auto-identification of the customer will be done and system take registration without delay.
SMS Method: Send SMS HP<Space><STD Code+Distributor's Tel. Number><space>ConsumerNumber. To avail the facility, a one time registration to be done from your Mobile number to concerned HP Anytime number referenced to your State.
Online Method: After logging in, customer can change / update mobile or phone number by visiting profile page.
Online methods are available only with HP and Indane. Bharat Gas yet to provide.
Activation of Mobile Number After Updating LPG Consumer Profile
People generally want to know that how many days are required to be taken for activating their updated mobile number in the system. Many of them complained that their mobile number is not displayed in the system or unable to use new number for booking the cylinder even after waiting many weeks. How many days to be taken for updating it in the system?
Normally, you will get a confirmation message through SMS within one week but in many cases there were no intimations. You can use your updated phone number after a week for the next booking is the right method to check whether it has been activated or not.
