The Banking Ombudsman Scheme is being applied to the businesses running all banks in India. All Scheduled Commercial Banks, Regional Rural Banks and Scheduled Primary Co-operative Banks are covered under the Banking Ombudsman Scheme. The Banking Ombudsman is an official appointed by the Reserve Bank of India (RBI) to resolve customer complaints against banking services from the customers of Banking Institution. This Scheme is introduced with the object of enabling resolution of complaints relating to certain services rendered by banks and to facilitate the satisfaction or settlement of such complaints.
Customer can file a complaint before the Banking Ombudsman if the reply is not received from the bank within a period of one month after the bank concerned has received complaint from the customer, or the bank rejects the complaint, or if the complainant is not satisfied with the reply given by the bank.